Terms of Use

Last Updated: 2026

1. Acceptance of Terms

By accessing and using the West One Connect website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

2. Company Information

This website is operated by Caventa Ltd T/As West One Connect, a company providing IT support and computer repair services in Thanet, Kent, United Kingdom.

3. Services

We provide various IT support and computer repair services including but not limited to:

• Computer repairs and diagnostics
• Virus removal
• System optimization
• Home visits
• Refurbished computer sales
• Business IT support
• Web services (hosting, domains, web design)

All services are subject to availability and our terms and conditions. Prices are subject to change without notice.

4. Pricing and Payment

• All prices are quoted in British Pounds (GBP)
• We accept credit and debit cards, cash, and bank transfers
• Payment is required upon completion of service unless otherwise agreed
• Fixed price repairs are quoted before work begins
• Additional charges may apply if the scope of work changes

5. No-Fix, No-Fee Policy

For our virus removal service, we operate a "No-Fix, No-Fee" policy. This means if we are unable to successfully remove the virus from your computer, you will not be charged for the service. For more details, please see our No-Fix, No-Fee Policy page.

6. Warranties and Guarantees

• All repair work is guaranteed for a period of 30 days from completion
• Refurbished computers come with a warranty as specified at time of purchase
• Warranties do not cover damage caused by misuse, accidents, or unauthorized modifications
• Software issues caused by user-installed programs or updates are not covered

7. Limitation of Liability

While we take every care to protect your data and equipment:

• We recommend you back up your data before any service
• We are not responsible for data loss unless caused by our negligence
• Our liability is limited to the cost of the service provided
• We are not liable for any indirect, consequential, or incidental damages

8. Data and Privacy

We take data protection seriously. Please see our Privacy Policy for details on how we handle your personal information and data.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Caventa Ltd T/As West One Connect and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

10. Service Area

Our services are available in Thanet and surrounding Kent areas including Margate, Ramsgate, Broadstairs, Canterbury, Dover, and surrounding areas. Service availability may vary, and additional charges may apply for locations outside our standard service area.

11. Cancellations and Refunds

• You may cancel a booked service with at least 24 hours' notice without charge
• Cancellations with less than 24 hours' notice may incur a cancellation fee
• Refunds for completed services are at our discretion and subject to our guarantee policy
• Refunded services must be returned in the same condition as provided

12. Website Use

• You agree to use our website only for lawful purposes
• You must not attempt to gain unauthorized access to our website or systems
• You must not use our website to transmit any harmful code or malware
• We reserve the right to restrict access to our website at any time

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Your use of third-party sites is at your own risk.

14. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

15. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms of Use, please contact us: